Provide products and service
Credit card debt and consumer loans (unsecured credit)
We process personal data when you apply for credit cards and consumer loans from us. We obtain the information from our internal systems, such as applications, payment and transaction histories for loans, credit and accounts for which you have agreements. We may also obtain information from credit bureau, such as Upplysningscentralen.
When you have entered into an agreement, we process your personal data as part of the customer relationship, including for disbursements, repayments, invoicing and to inform about interest rate changes and follow up any default in the event of misuse of the card.
In order to safeguard our financial interests, we will in some cases transfer personal data to a debt collection agency. If a breach of contract has resulted in a loss, we are required by law to retain certain personal data about you for future credit assessments.
The credit assessment is automated but based on a predefined model managed by DNB. Within the framework for these processes, we use your personal data to create a profile of you which constitutes the basis for assessing whether you are suitable for being granted credit. Making the decision automatic means that an algorithm decides and notifies you if you are to be granted credit, based among other things, on information about your income, your debts, and what expenses you may have, taking into consideration factors such as where you live and how many people are in your household. If you suspect that the assessment is incorrect, or you want to complain about the assessment, you can do so under “Complaints” or “Contact us”.
The purpose of processing personal data is to offer, monitor and provide you with products. The legal basis for the processing is to be able to fulfil the agreement we have with you.
In the event of loan defaults, we have a legitimate interest in sending personal data to debt collection agencies. Our legitimate interest is to safeguard the bank’s financial rights.
We store your personal data for 10 years after the end of the contractual relationship, in accordance with the statutory period of limitation.
If you submit an online application, we will retain information about you for 5 years after the date of application, even if no agreement is entered into.
When we collect and process information about you, you have several rights under data protection rules and legislation. This includes the right of access, the right to data portability, the right to rectification of any errors and the right of erasure, which means that we must, on our own initiative, delete information that is no longer necessary for the purpose of the processing. We will always consider any objections you may have to the processing of your personal data, and we will follow up when you opt out of direct marketing.
Read about how you can exercise your data protection rights in our privacy notice under "Your rights".
DNB Bank ASA, Sweden branch is responsible for the processing of your personal data.
• identification data
• contact details
• relationship data
• financial data
We use data processors in connection with payment and cloud services. In accordance with our reporting obligations, we may disclose personal data to public authorities and registers.
Secured loans
We process personal data when you apply for various products related to secured loans from us. The products we offer are secured loans with collateral in vehicles (asset financing). We collect the information directly from you, our internal systems, such as applications and transaction histories for loan. We may also obtain information from the Swedish Tax Administration, the Swedish National Debt Office and Upplysningscentralen to establish the agreement.
When you have entered into an agreement, we process your personal data to monitor the customer relationship, including your ongoing repayment, to prevent you from misusing the product, and to prevent and detect money laundering and terrorist financing.
In order to safeguard our financial interests, we will in some cases transfer personal data to a debt collection agency. If a breach of contract has resulted in a loss, we are required to retain certain personal data about you for future credit assessments.
The credit assessment is automated but based on a predefined model managed by DNB. Within the framework for these processes, we use your personal data to create a profile of you which constitutes the basis for assessing whether you are suitable for being granted credit. Making the decision automatic means that an algorithm decides and notifies you if you are to be granted credit, based among other things, on information about your income, your debts, and what expenses you may have, taking into consideration factors such as where you live and how many people are in your household. If you suspect that the assessment is incorrect, or you want to complain about the assessment, you can do so under “Complaints” or “Contact us”.
The purpose of processing personal data is to offer, monitor and provide you with products. The legal basis for the processing is to be able to fulfil the agreement we have with you and to fulfill our legal obligations.
If you are a member of a trade union that provides you with bank benefits, we process information about your trade union membership with your consent.
In the event of loan defaults, we have a legitimate interest in sending personal data to debt collection agencies. Our legitimate interest is to safeguard the bank’s financial rights.
We retain your personal data for 10 years after the end of the contractual relationship, in accordance with the statutory period of limitation.
If you submit an online application, we will retain information about you for 5 years after the date of application, even if no agreement is entered into.
When we collect and process information about you, you have several rights under data protection rules and legislation.
This includes the right of access, the right to data portability, the right to rectification of any errors and the right of erasure, which means that we must, on our own initiative, delete information that is no longer necessary for the purpose of the processing. We will always consider any objections you may have to the processing of your personal data, and we will follow up when you opt out of direct marketing.
Read about how you can exercise your data protection rights in our privacy notice under "Your rights".
DNB Bank ASA Sweden branch is responsible for the processing of your personal data
- identification data
- contact details
- relationship data
- financial data
- special categories of data (trade union membership)
- criminal convictions
We use data processors who assess the value of collateral provided, or who provide credit rating services and transaction services on our behalf. We also share personal data with public authorities when needed.
Investment services
We process your personal data in order to offer and provide our investment services. We collect the information directly from you and from our internal systems. If you are a corporate customer, we collect the personal data from you as a contact person or the representative of the company.
In order to offer investment advisory services and portfolio management, we must also carry out a suitability assessment of you or the contact person who represent your company. This means that we must, among other things, obtain information about your work experience, knowledge, education, financial situation, including risk appetite, risk profile and goals.
The purpose of processing personal data is to offer and provide investment services to our customers. The legal basis for the processing is to be able to fulfil the agreement we have with you.
We are also legally obliged to perform a suitability assessment of you pursuant to the Swedish Securities Market Act.
If you are a contact person for our customer, we have a legitimate interest in processing your personal data. Our legitimate interest is to be able to offer and provide investment services to the customer you are the contact person for.
We retain information about investments and investment plans for 10 years in our systems.
When we collect and process information about you, you have several rights under data protection rules and legislation.
This includes the right of access, the right to data portability, the right to rectification of any errors and the right of erasure, which means that we must, on our own initiative, delete information that is no longer necessary for the purpose of the processing. We will always consider any objections you may have to the processing of your personal data, and we will follow up when you opt out of direct marketing.
Read about how you can exercise your data protection rights in our privacy notice under "Your rights".
DNB Bank ASA Sweden branch is responsible for the processing of your personal data.
• identification data
• contact details
• relationship data
• financial data
We use a software supplier as a data processor for the processing of personal data.
Personal data about you may, in accordance with our reporting obligations, be disclosed to public authorities and registers, as well as others who have a legal basis for obtaining your personal data.
Audio recordings to ensure documentation
In order to provide our investment services, we are legally required to make audio recordings of our telephone conversations with you and retain electronic communications, such as sms-conversations and teams conversations. We do this when you as a customer or representative for a customer receive advice on loans, savings, investments or similar services. We will record all conversations that you have with our advisers or brokers in Markets.
DNB may listen to conversations and review other electronic communication for quality control purposes. All information on audio recordings is protected against unauthorised access by strict access control and internal procedures.
The purpose of the processing of personal data is to make audio recordings of telephone conversations and retain electronic communications to ensure the necessary documentation of the advisory services.
We are legally obliged to make audio recordings of telephone conversations in accordance with the Securities Market Act. and the Swedish FSA regulations regarding investment services.
We retain recordings for five years to ensure correct documentation.
When we collect and process information about you, you have several rights under data protection rules and legislation.
This includes the right of access, the right to data portability, the right to rectification of any errors and the right of erasure, which means that we must, on our own initiative, delete information that is no longer necessary for the purpose of the processing. We will always consider any objections you may have to the processing of your personal data, and we will follow up when you opt out of direct marketing.
Read about how you can exercise your data protection rights in our privacy notice under "Your rights".
DNB Bank ASA Sweden branch is responsible for the processing of your personal data.
- identification data
- contact details
- audio logs
- financial data
We use a software supplier as a data processor for the processing of personal data. The data processor administers the audio logging system and makes recordings of calls available on our behalf.
We may be required by law to disclose information to public authorities.
Customer service
We offer customer service and respond to enquiries, both digitally, by letter and by phone. We provide this service to help resolve enquires and follow up your agreements both on new customers and existing portfolio, within cars, investment financing and car loans. This applies to private customers, corporate customers and retailers who need help to solve various problems.
As part of your customer relationship, we follow up both rental loans and leasing agreements for the product areas within cars, investment financing and car leasing. Inquiries may include finding a copy of an invoice, calculating the price of buying out leasing agreements, negotiating interest rates and insurance in connection with car loans. In these cases, we conduct audio recordings to ensure good quality of the service that we provide you and to document that the agreements that you have been entered into are correct.
If you contact our customer service centre, we need to process your personal data in order to help you resolve your enquiries. In these cases, our customer advisor will have access to information about your customer relationship, your products and your basic personal data.
The purpose of the processing of personal data is to provide customer service, respond to enquiries and provide advisory services through our various channels. The legal basis for the processing is to be able to fulfil the agreement we have with you.
The purpose for making audio records is to ensure good quality of our service and ensure correct documentation of the agreements we have with you. We have a legitimate interest for making audio recordings of the conversations with you.
We retain personal data in chat logs for 180 days. Further we retain information that you have been in contact with customer service for five years.
We store the audio log for three years to ensure correct documentation.
When we collect and process information about you, you have several rights under data protection rules and legislation.
This includes the right of access, the right to data portability, the right to rectification of any errors and the right of erasure, which means that we must, on our own initiative, delete information that is no longer necessary for the purpose of the processing. We will always consider any objections you may have to the processing of your personal data, and we will follow up when you opt out of direct marketing.
Read about how you can exercise your data protection rights in our privacy notice under "Your rights".
DNB Bank ASA Sweden branch is responsible for the processing of your personal data.
- identification data
- contact details
- financial data
We may disclose your personal data with IT Services vendors.